FAQ - Nokia Maps 2.0

1. General information

• What are the Guides in Maps?
  
• What do I see on the map in Maps?
  
• Is Maps supported by my mobile device?
  
• Is Maps only available for the Nokia N70 or also for other mobile devices running on Symbian Series 60 2nd Edition?
  
• Where can I get additional information related to Maps and Nokia Map Loader?
  
• Why are some maps navigable and others not?
  
• How do I find out which Maps version I am using?
  
• What exactly is Maps?
  
• What is the difference between route planning and navigation in Maps 2.0?
  
• In what languages is the voice guidance for the navigation in Maps 2.0 available?
  
• Is Maps 2.0 free?
  
• Which features in Maps 2.0 are free?
  
• Which features in Maps 2.0 are purchasable? How can I buy them?
  
• In which countries can Maps 2.0 be used?
  
• Are there free updates for the Guides in Maps 2.0?
  
• Can I use a Guide in Maps as long as I want?
  
• How often is the map data in Maps 2.0 updated?
  
• What are the multimedia city guides in Maps 2.0?
  
• What does optimised routing mean in Maps 2.0?
  
• Will optimised routing in Maps 2.0 save fuel or shorten the travel time?
  

2. Usability

• Can I force a download of an entire map area (for example, an entire country)?
  
• Do I need a memory card for my mobile device when I use Maps?
  
• Can I still make a phone call while using Maps?
  
• What mode do I have to set in my mobile device if I want to use Nokia Map Loader?
  
• Why can't I navigate across borders even though I purchased navigation licenses for more than one region?
  
• I installed an updated version of Maps and then updated the firmware software. Now the application crashes every time I start it on my mobile device – what can I do?
  
• How can I purchase a navigation upgrade for Maps 2.0?
  
• I’ve purchased a navigation upgrade for a certain region. How do I start the navigation for the first time?
  
• How can I save my own locations in Maps 2.0 and send them to a friend?
  
• How do I update the map data in Maps 2.0?
  
• How do I zoom in and out of a map in Maps 2.0?
  
• How do I find cafés and fast food restaurants in my neighbourhood in Maps 2.0?
  
• Does the setting for the memory card allocation for the map data (at Options >Tools > Settings > Map > Maximum memory use) also apply to the mobile device’s internal memory if I am downloading the maps to the mobile device memory, or is there some other limit for how much internal memory the application can use?
  
• How can the entire map data memory be cleared when it is taking too much space on the memory card?
  
• How can I listen to the navigation voice command again in Maps 2.0?
  
• Why can’t I navigate even though I have a navigation license for Maps?
  
• Why does Maps 2.0 sometimes connect to the map server even though I already downloaded maps for an entire country with Nokia Map Loader?
  
• I don't hear any voice instructions for the navigation in Maps 2.0. What can I do?
  
• I have problems finding an address with Maps 2.0. What can I do?
  
• Sometimes there are POI (Points Of Interest) on the map which are outdated. How can I update the POI on the map in Maps 2.0?
  
• How do I add a route point to a route in Maps 2.0?
  
• How do I change the order of route points in Maps 2.0?
  
• How do I run a navigation simulation in Maps 2.0?
  
• How do I use the search field in Maps 2.0?
  
• How do I use an address from Contacts as the navigation destination in Maps 2.0?
  
• How do I save my favourite routes in Maps 2.0?
  
• How do I switch the map view to satellite images in Maps 2.0?
  
• Searching with Maps 2.0 came up with no results. What can I do about this?
  

3 Costs and pricing

• What does the map data download in Maps cost?
  
• Do I have to update the map data every time Maps is used?
  
• Are there any running costs using Maps 2.0?
  
• What do the Extra Services in Maps 2.0 cost?
  
• Can I also use Maps 2.0 abroad? How can I avoid roaming costs?
  
• How can I prevent Maps 2.0 from establishing an internet connection to the map server to avoid data transfer costs?
  
• What does a Guide in Maps cost?
  

4 Technical questions

• Which mobile networks can be used for Maps?
  
• How does Maps work?
  
• Is the navigation service always available?
  
• Does Nokia control the availability of the Maps service?
  
• When trying to install Maps, I get an error message saying Update Error. What should I do?
  
• When I’m using Maps, I cannot launch any other application. What could be the reason for this?
  
• How much data is downloaded in Maps 2.0 during a 2-hour drive?
  
• What is the file size of the maps in Maps 2.0?
  
• What is the file size of the travel guides in Maps 2.0?
  
• How does the address search work in Maps 2.0?
  
• Where are various Maps 2.0 files stored?
  
• I have a green screen in Maps 2.0. What does that mean?
  

5 GPS-related questions

• How do I turn on the GPS functionality in my mobile device?
  
• You may be asked for a pass code to connect to your GPS receiver. Although this pass code is “0000” in most cases, please check the manual of your GPS receiver to find out what the correct pass code is.
  
• Do I need an external GPS receiver to use Maps?
  
• Where is the GPS antenna located?
  
• How long does it take to obtain a satellite fix?
  
• What is my current position on the map?
  
• Does GPS work in the car?
  
• How do I get the best performance from GPS?
  
• When I open the Maps application, why does it show my previous GPS position and not the current one?
  
• How do I access Maps 2.0 to use with the Global Positioning System (GPS) receiver on my Nokia mobile device?
  

6 Purchasing, billing, and license transferability

• Does payment with SMS (Short Message Service) in Maps work with all network providers?
  
• What happens if I open one or more of the incoming premium SMS (Short Message Service) messages before the Maps application processes it?
  
• What happens to my purchased features if I install a new version (update) of Maps on top of the old one?
  
• What happens to my purchased features if I install an older version of Maps on top of the new one?
  
• Is the payment by credit card in Maps made over a secure connection?
  
• I don’t have a credit card. Is there another way to pay for the extra services in Maps?
  
• How can I get an invoice for my Maps purchase (for example, a navigation upgrade)?
  
• What happens to my navigation license in Maps 2.0 if I change my SIM card?
  
• What happens if I change my mobile device with Maps 2.0?
  
• What happens if I change both the SIM card and the mobile device with Maps 2.0?
  
• Can I update the license in Maps 2.0 as often as I like?
  
• Why can I not transfer my license from one mobile device to another mobile device in Maps 2.0?
  
• What happens to my navigation license in Maps 2.0 if I have made a firmware software update (‘firmware reflash’) of my mobile device?
  
• What happens if I lose the contents of my memory card or hard disk because, for example, reformatting makes it necessary to restore purchased features in Maps 2.0 to the mobile device?
  
• How can I transfer a Guide license in Maps 2.0 after a firmware software update (‘firmware reflash’)?
  
• When I try to enter my licence code, Maps 2.0 tells me that it is an invalid code. What can I do to activate the license?
  
• Can I use my navigation and / or city guide license from an earlier Maps version in Maps 2.0?
  

7 Nokia Map Loader

• What is Nokia Map Loader?
  
• How do I install / start the Nokia Map Loader application the first time?
  
• What do I have to do in order to transfer map data through Nokia Map Loader?
  
• What is the recommended way to transfer map data to my Nokia mobile device via Nokia Map Loader software?
  
• How do I transfer map data to my mobile device using a PC and Nokia Map Loader?
  
• What does the Nokia Map Loader install to my PC?
  
• Nokia Map Loader does not recognise the mobile device I connected using a USB, nor the memory card with the Maps application in my card reader. What should I do?
  
• I’ve downloaded an area to my mobile device through Nokia Map Loader, but the transfer does not complete – what should I do? Can I abort the download?
  
• Nokia Map Loader does not download map data although my compatible PC is connected to the internet, what should I do?
  
• After copying map data to my mobile device using Nokia Map Loader, Maps crashes when I start it. How can I avoid this?
  
• Can I delete map data of single countries / regions with Nokia Map Loader?
  
• Why does Nokia Map Loader delete maps in my mobile device?
  
• Why is the amount of data shown in Space left on mobile device in the Nokia Map Loader less than the actual size of my memory card?
  
• 8 Maps with the included navigation license
  
• What happens to my included navigation license in Maps if I update my mobile device’s firmware software before activating it?
  
• On which mobile devices do I have the included navigation in Maps?
  
• When activating the included navigation license, which region do I have to choose in the Maps application?
  
• What license period should I choose in Maps when activating the included navigation license? What if the length indicated in the information material in the sales package is not available in the list?
  
• What is an included navigation license?
  
• How can I activate the included navigation license in Maps 2.0?
  
• What happens if I change my mobile device after I have already activated the included navigation license?
  
• How can I get a navigation license for other regions? Do I have to consider anything in particular?
  
• What happens to my navigation license in Maps 2.0 if I update my mobile device’s firmware (‘firmware reflash’)?
  

9. Walk navigation

• What is the difference between Drive and Walk navigation in Maps 2.0?
  
• Do I need to purchase a license for Walk navigation for Maps 2.0?
  
• Why does Maps 2.0 offer licenses for Walk navigation?
  
• Does the feature scope of the Walk navigation differ from the pedestrian feature scope in Drive & Walk navigation in Maps 2.0?
  
• How do I start Walk navigation in Maps 2.0?
  
• What do the little red dots mean on my route in Maps 2.0?
  
• Why does Walk navigation sometimes ignore pedestrian pathways in the route calculation in Maps 2.0?
  
• What happens if I leave the proposed route in Maps 2.0, for example when visiting a shop?
  
• How can I get back to Walk navigation in Maps 2.0 after browsing around a bit on the map?
  
• How can I change from Walk to Drive navigation in Maps 2.0?
  
• Can I combine Drive and Walk navigation in one route?
  
• Can I use Walk navigation outside cities (off-road), for example, for hiking?
  
• Can I use Walk navigation in all regions for which car navigation is available?
  
• Why is there no voice guidance for Walk navigation?
  
• Why does Walk navigation stop when I move faster?
  
• Can I use satellite maps in Walk navigation?
  

10. Maps 2.0 Traffic info

• For which countries and regions will Traffic info (real time traffic information) be available?
  
• How do I plan a route that takes traffic events into consideration in Maps 2.0?
  
• Do I have to connect to the mobile internet to use Traffic info in Maps 2.0?
  
• Can the mobile internet connection be turned off when using Traffic info in Maps 2.0?
  
• How do I update Traffic info in Maps 2.0?
  
• What happens if there is a traffic event on my route in Maps 2.0?
  
• Why does Maps 2.0 display a message saying that there is no internet connection available for Traffic info?
  
• How can I get traffic events if there is no mobile internet connection available?
  
• If the traffic information has not been updated, does Maps 2.0 take old and outdated traffic information into account?
  
• How do I update the traffic information list when not in my home network?
  
• Does Traffic info in Maps 2.0 work during Walk navigation?
  
• Where does the traffic information come from?
  
• Does the Traffic info service download traffic information even if I have disabled the online connection in Maps 2.0?
  



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1. General information

What are the Guides in Maps?
Guides are optional, premium-branded travel companions for a range of cities and regions - with detailed information on cafés, music and clothes stores, museums, Wi-Fi hotspots and much more.

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What do I see on the map in Maps?
Besides the usual cartographic elements like streets, the maps in Maps display locations from a database with over 15 million Points of Interest (POI). These symbols cover basic information about a city, such as train stations, post offices, parking areas, etc. The icons are clickable; if you click on an icon, you will receive more information about the location.

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Is Maps supported by my mobile device?
You can see a list of mobile devices Maps supports on the download page. Maps is available for selected mobile devices running on Symbian Series 60 2nd Edition and 3rd Edition. Please note that the testing for certain mobile devices is still ongoing and more compatible mobile devices will be listed as they are fully tested. Please also note that only certain mobile devices are equipped with GPS but you can still use Maps if you have an external GPS receiver.

Please note that for mobile devices which are not in the list of supported mobile devices Nokia does not assume responsibility for any malfunctions or damage caused by Maps nor does Nokia warrant any functionality of Maps on any mobile devices which are not yet in the list of supported mobile devices.

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Is Maps only available for the Nokia N70 or also for other mobile devices running on Symbian Series 60 2nd Edition?
You can see a list of mobile devices Maps supports on the download page. Maps is available for selected mobile devices running on Symbian Series 60 2nd and 3rd Edition. More supported mobile devices will be added to this list over time.

Please note that for mobile devices which are not in the list of supported mobile devices Nokia does not assume responsibility for any malfunctions or damage caused by Maps nor does Nokia warrant any functionality of Maps on any mobile devices which are not yet in the list of supported mobile devices.

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Where can I get additional information related to Maps and Nokia Map Loader?
If you you would like to find out more about Maps and the Nokia Map Loader, please visit http://maps.nokia.com

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Why are some maps navigable and others not?
There are navigable and non-navigable maps. Navigable maps are those for which Nokia offers a navigation license. Nokia does not yet offer a navigation license for the other maps because currently the map data for these regions does not fulfill Nokia quality standards; for example, due to limited map coverage in these areas. As the quality and coverage of these maps improves, Nokia will offer the navigation feature for more and more countries. Nokia does not have a direct influence on the quality and coverage of the map data as Nokia obtains it from third-party suppliers.

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How do I find out which Maps version I am using?
To check your Maps version, select Options > About.

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What exactly is Maps?
Maps is a mapping and routing application for different mobile devices. It is used for downloading maps and also for saving favourite spots as Places to share with friends. It can also calculate routes from A to B as a basic, free feature (only on navigable maps).

For additional fees, you can purchase a navigation upgrade, Traffic info, and Guides. The navigation upgrade releases the powerful GPS navigation features of Maps, with voice guidance. You can also purchase Traffic info, real time traffic information, and Guides, optional, premium-branded travel guides, packed with tips and other valuable information.

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What is the difference between route planning and navigation in Maps 2.0?
Route planning is a free feature. It calculates and displays a route between two locations. A route simulation (with voice commands) is also possible (without paying additional license fees).

Navigation is an extra service, which is available for purchase. Navigation means that the route is calculated from your current GPS position to a chosen destination (for mobile devices without an internal GPS receiver, an external GPS receiver may be necessary; check your mobile device’s manual to see if it is equipped with an internal GPS receiver). The navigation is voice-guided, meaning it tells you how to get to the desired destination step by step (for example, "in 300 meters turn left…"). Navigation also automatically re-calculates the route if you take a wrong turn.

The navigation feature can only be purchased for regions for which a navigable map is available (there are navigable and non-navigable maps). Route simulation is only possible on navigable maps. This is due to the often inferior quality of map information on non-navigable maps.

When Maps uses a mobile internet connection, large amounts of data may be downloaded to your mobile device, resulting in costs arising from the download. See our FAQ on how to keep such costs down and contact your network provider for more information about your data plan.

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In what languages is the voice guidance for the navigation in Maps 2.0 available?


• Arabic
• Cantonese
• Catalan
• Croatian
• Czech
• Danish
• Dutch
• English
• English (US)
• Finnish
• French
• German
• Greek
• Hungarian
• Italian
• Mandarin (China)
• Mandarin (Taiwan)
• Norwegian
• Polish
• Portuguese (Brazil)
• Portuguese (Port.)
• Russian
• Slovenian
• Spanish (Mexico)
• Spanish (Spain)
• Swedish
• Turkish
• Urdu
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Is Maps 2.0 free?
Mapping and routing in Maps 2.0 is free. When Maps uses a mobile internet connection, large amounts of data may be downloaded to your mobile device, resulting in costs arising from the download. See our FAQ on how to keep such costs down and contact your network provider for more information about your data plan.

A flashing symbol in the lower right corner of the screen tells you when data transfer is taking place and how much data has been downloaded. You can also configure the internet settings to block data transfer, go to Options > Tools > Settings > Internet > Go online at start-up > No

If you like the navigation feature in Maps 2.0, purchase a navigation license to continue using it. To purchase a navigation license for a region and time period, select Options > Extras > Drive & Walk. Accept the Terms and Conditions and EUSA (End User Service Agreement), select Download, and the region and length of the navigation license. Select the payment method and press OK. A secure data connection to the license server is established using wireless LAN or mobile internet.

There are more extra services such as Traffic Info and Guides, which are also available for purchase.

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Which features in Maps 2.0 are free?


• View, browse, and zoom the world map and the street level maps (more than 200 countries)
• Satellite and hybrid map images
• View your current location on the map and what is around you (POI - Points of Interest)
• Save and send your own favourite locations as your own Places and view them on the map
• Find addresses, POI (from more than 15 million POI), or your own Places
• Plan a route from A to B and view a simulation
• Use the navigation function for three days without paying a license fee! (for mobile devices without an internal GPS receiver, an external GPS receiver might be necessary; check your mobile device’s manual to see if it is equipped with an internal GPS receiver)

When Maps uses a mobile internet connection, large amounts of data may be downloaded to your mobile device, resulting in costs arising from the download. See our FAQ on how to keep such costs down and contact your network provider for more information about your data plan.

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Which features in Maps 2.0 are purchasable? How can I buy them?
You can purchase Drive; full, voice-guided turn-by-turn car navigation.Or Walk; turn-by-turn pedestrian navigation and orientation. Navigation includes automatic re-routing, plus optional Traffic Info as well as thousands of city Guides. These features can be purchased directly via Maps and payment is made either by Premium SMS, operator billing, credit card or retail vouchers.

To purchase additional features like navigation or city guides, start Maps 2.0 and choose Options > Extras and then choose the service you would like to purchase.

Note that for the use of navigation, an external GPS receiver may be necessary for some mobile devices that are not equipped with an inbuilt GPS receiver. Check your mobile device’s manual to see if your mobile device has an internal GPS receiver or whether you will need an external GPS receiver.

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In which countries can Maps 2.0 be used?
Map data is available for more than 200 countries. Navigation is supported for more than 30 countries.

Navigation licenses are available for the following countries and regions:

• AUSTRIA
• ARGENTINA
• AUSTRALIA
• BAHRAIN
• BELGIUM
• BOTSWANA
• BRAZIL
• BULGARIA
• CANADA
• CHILE
• CHINA / HONG KONG / MACAU
• CROATIA
• CZECH REPUBLIC
• DENMARK
• EGYPT
• ESTONIA
• FINLAND
• FRANCE (MONACO, ANDORRA)
• GERMANY
• GREAT BRITAIN
• GREECE
• HUNGARY
• INDIA
• INDONESIA
• IRELAND
• ITALY (VATICAN, SAN MARINO)
• JORDAN
• KUWAIT
• LATVIA
• LESOTHO
• LIECHTENSTEIN
• LITHUANIA
• LUXEMBOURG
• MALAYSIA
• MEXICO
• NAMIBIA
• NETHERLANDS
• NEW ZEALAND
• NORWAY
• OMAN
• POLAND
• PORTUGAL
• PUERTO RICO
• QATAR
• ROMANIA
• RUSSIA
• SAUDI ARABIA
• SINGAPORE
• SLOVAKIA
• SLOVENIA
• SOUTH AFRICA
• SPAIN (GIBRALTAR)
• SWAZILAND
• SWEDEN
• SWITZERLAND
• TAIWAN
• THAILAND
• TURKEY
• UNITED ARAB EMIRATES
• USA
• VENEZUELA

Map data is available for the following countries:

Europe:

Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Georgia, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Portugal, Poland, Republic of Moldova, Romania, Russian Federation (Europe), San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey,

United Kingdom, Ukraine, Vatican

America:

Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, British Virgin Islands, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands (Malvinas), French Guiana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Netherlands Antilles, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Suriname, Trinidad and Tobago, Turks and Caicos Islands, United States of America, Uruguay, Venezuela

Asia:

Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Cyprus, North Korea, Hong Kong, India, Indonesia, Iran (Islamic Republic of), Iraq, Israel, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Macau, Malaysia, Mongolia, Myanmar, Nepal, Occupied Palestinian Territory, Oman, Pakistan, Philippines, Qatar, South Korea, Russian Federation (Asia), Saudi Arabia, Singapore, Sri Lanka, Syria, Taiwan, Tajikistan, Thailand, Timor-Leste (East-Timor), Turkmenistan, United Arab Emirates, Uzbekistan, Viet Nam, Yemen

Oceania:

Australia, French Polynesia, Fiji, Kiribati, New-Caledonia, New Zealand, Papua New Guinea, Tuvalu

Africa:

Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo (Brazzaville), Congo (Democratic Republic of ), Côte d'Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Réunion, Rwanda, Saint Helena, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, Sudan, Swaziland, Tanzania (United Republic of), Togo, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe

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Are there free updates for the Guides in Maps 2.0?
There are no free updates available for the city guides in Maps 2.0.

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Can I use a Guide in Maps as long as I want?
Each city guide purchased in Maps 2.0 can be used for three years.

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How often is the map data in Maps 2.0 updated?
The map data will be updated serval times a year. You can check for map updates in the Maps 2.0 application through Options > Tools > Settings > Map > Options > Check for map Updates (this is only possible if you have allowed the mobile internet connection in Maps 2.0). If there is a new release of map data, the application will prompt you to delete the preloaded map data.

When Maps uses a mobile internet connection, large amounts of data may be downloaded to your mobile device, resulting in costs arising from the download. See our FAQ on how to keep such costs down and contact your network provider for more information about your data plan.

If the map data is updated, the application will display Your current maps are up-to-date.

If you do not allow checking for map updates, the application will go on downloading data from the map data releases that were downloaded when using the application for the first time.

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What are the multimedia city guides in Maps 2.0?
This new type of a city guide features photos, video clips, and audio streams. To purchase multimedia city guides, select Options > Extras > Guides.

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What does optimised routing mean in Maps 2.0?
Maps has always offered two route calculation modes: Faster route and Shorter route. While Shorter route finds the shorter distance between A and B, Faster route provides a quicker route to get you from A to B by preferring motorways and taller roads for the route calculation.

Optimised routing tries to close this gap. Optimised routing incorporates the benefits of Faster route and Shorter route, and offers you a solution that combines the advantages of both modes.

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Will optimised routing in Maps 2.0 save fuel or shorten the travel time?
Optimised routing may indirectly save fuel, as it avoids small roads, in which you may need to stop more often, and prefers motorways, where you can keep a consistent travel speed throughout your journey.

Note that your driving style and the traffic circumstances affect fuel consumption.

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2. Usability

Can I force a download of an entire map area (for example, an entire country)?


Only if you scroll over the entire area, tile by tile. As soon as you scroll to a border of the map tile, the tile next to the border will be downloaded. This allows minimum data transfer.

If you need map data for an entire region / country, we recommend you download Nokia Map Loader. Nokia Map Loader is a programme that enables your compatible PC to download map data for the Maps application and install it on your mobile device. This will save you the cost of downloading the map data directly to your mobile device, and it is also much faster. Another advantage of having map data for entire cities or regions on your mobile device is that the data is immediately available when starting the application, and you do not have to wait for the data to be downloaded.

When Maps uses a mobile internet connection, large amounts of data may be downloaded to your mobile device, resulting in costs arising from the download. See our FAQ on how to keep such costs down and contact your network provider for more information about your data plan.

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Do I need a memory card for my mobile device when I use Maps?
It is recommended that you use a compatible memory card, if your mobile device does not have a mass memory. If no memory card or mass memory is available, a set amount of internal memory in your device is reserved for Maps. If the downloaded map data exceeds this amount, the oldest data is removed.

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Can I still make a phone call while using Maps?
Yes. All phone functions are preserved while Maps is running. Voice guidance is silenced during phone calls.

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What mode do I have to set in my mobile device if I want to use Nokia Map Loader?
Always use Mass storage or Data transfer mode (not PC suite mode). Note that when using Maps on a Nokia N70 (or any other Symbian Series 60 2nd Edition mobile device), to transfer map data to your mobile device you need to take the memory card out of your mobile device and insert it into a card reader connected to your PC. Start Nokia Map Loader to transfer the required map data onto your memory card. On these mobile devices it is not possible to transfer map data via USB cable and Nokia PC Suite.

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Why can't I navigate across borders even though I purchased navigation licenses for more than one region?
If you purchase a navigation upgrade for two regions (for example, DACH and BeNeLux), it is not possible to navigate from a start point in one of the regions to a destination in the other region (for example, from Berlin to Amsterdam). However, if you have purchased the navigation upgrade for a bigger region covering both start and destination point, you will be able to initiate cross-border navigation within that region.

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I installed an updated version of Maps and then updated the firmware software. Now the application crashes every time I start it on my mobile device – what can I do?
If you have installed an update of Maps and updated the firmware software of your mobile device (“firmware reflash”) afterwards, a previous version of Maps has been re-installed on your mobile device together with the firmware software. As this previous Maps version might not be compatible with the map data of the newer version you used beforehand, the application may crash. To avoid this, simply re-install the latest version of Maps on your mobile device. This will correct the problem of your application crashing.

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How can I purchase a navigation upgrade for Maps 2.0?
Maps 2.0 is not only a mapping and routing application. The navigation upgrades release the powerful GPS navigation features of Maps 2.0. You can purchase Drive; full, voice-guided turn-by-turn car navigation.Or Walk; turn-by-turn pedestrian navigation and orientation. (For mobile devices without an internal GPS receiver, an external GPS receiver may be necessary; check your mobile device’s manual to see if it is equipped with an internal GPS receiver.)

You can purchase navigation upgrades for selected countries and regions. Select Options > Extras > Drive & Walk or Walk. Accept the Terms and Conditions and EUSA (End User Service Agreement), select Download, the required region, and the length of the navigation license. Select the payment method and press OK. A secure data connection to the license server is established using wireless LAN or mobile internet.

When Maps uses a mobile internet connection, large amounts of data may be downloaded to your mobile device, resulting in costs arising from the download. See our FAQ on how to keep such costs down and contact your network provider for more information about your data plan.

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I’ve purchased a navigation upgrade for a certain region. How do I start the navigation for the first time?
If you want to navigate, keep in mind that your start and destination points have to be inside the region for which you purchased the feature. To start navigation, choose the destination for your route and make sure that you have a GPS connection (if you have an external GPS receiver connected to your mobile device, please make sure that the connection is established and stable). Keep in mind that a GPS fix is only possible if there are no obstacles between the GPS receiver and the sky; for example, outside or on the dashboard of your car. (Make sure that you don't install the GPS receiver or mobile device within the areas of the passenger cabin that are vulnerable to impact in the event of a crash, or in the area into which the airbag would expand. Ensure that neither the external GPS receiver nor the mobile device block the driver’s line of vision when installed.) As soon as you have found the place you want to navigate to and display it on the map, press the scroll key, and select Drive to or Walk to.

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How can I save my own locations in Maps 2.0 and send them to a friend?
Your own locations can be saved as Places. These locations can also be sent via MMS (Multimedia Messaging Service), SMS, email, Bluetooth technology, or infrared.

For example, to send your home location to a friend, find your home location from the map, press the scroll key, and select Add to My places. Enter a name for the location, select OK, and specify a category for the location. To send the location, select Options > Favourites > Places, press the scroll key, and select Send and the sending method.

Depending on the medium you choose for sending, costs for SMS or MMS (Multimedia Message Service) sending may arise; via Bluetooth technology and Infrared, sending is free of charge.

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How do I update the map data in Maps 2.0?
To update your map data in Maps 2.0, go to Options > Tools > Settings > Map > Options > Check for map Updates (this is only possible if you have allowed the mobile internet connection in Maps 2.0). If there is a new release of map data, the application will prompt you to delete the preloaded map data.

When Maps uses a mobile internet connection, large amounts of data may be downloaded to your mobile device, resulting in costs arising from the download. See our FAQ on how to keep such costs down and contact your network provider for more information about your data plan.

If the map data is updated, the application will display Your current maps are up-to-date.

You can also use Nokia Map Loader to update your maps. To find out more about Nokia Map Loader, see http://maps.nokia.com

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How do I zoom in and out of a map in Maps 2.0?
Use * to zoom in and # to zoom out of the map.

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How do I find cafés and fast food restaurants in my neighbourhood in Maps 2.0?
The map data used by Maps 2.0 contains 30 million Points Of Interest (POI), including selected brands and categories. To search for cafés or restaurants near to you, start Maps and select your current position. SelectOptions > Search > Places and the category you want to search from.

In the default settings, the search for POI is performed online, on the server.

When Maps uses a mobile internet connection, large amounts of data may be downloaded to your mobile device, resulting in costs arising from the download. See our FAQ on how to keep such costs down and contact your network provider for more information about your data plan.

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Does the setting for the memory card allocation for the map data (at Options >Tools > Settings > Map > Maximum memory use) also apply to the mobile device’s internal memory if I am downloading the maps to the mobile device memory, or is there some other limit for how much internal memory the application can use?
This setting only applies to the memory card or internal mass memory. The maximum usage of internal memory is set to 6 MB.

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How can the entire map data memory be cleared when it is taking too much space on the memory card?
To clear all map data from your mobile device or memory card, use the option Delete maps from storage in Nokia Map Loader or set the setting for the maximum memory card usage to 0 in the Maps application itself (Options > Tools > Settings > Map > Maximum memory use).

If you would like to find out more about Nokia Map Loader, please visit http://maps.nokia.com

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How can I listen to the navigation voice command again in Maps 2.0?
To listen to the navigation voice command again, select Options > Repeat or use the keypad shortcut 2 during a navigation or route simulation.

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Why can’t I navigate even though I have a navigation license for Maps?
If you have purchased a navigation license but you are not able to navigate, select Options > Extras > Drive & Walk (or Walk); accept the Terms and Conditions and EUSA (End User Service Agreement), click Download, select the region you want to purchase, and try to purchase it again. If the application tells you that you have already purchased a navigation license for this region, make sure that the start and destination points for your navigation lie within the region for which you purchased the navigation. Note that if the start and/or destination point of your route is not within the purchased region, the navigation will not work. Start and destination points have to be within the purchased region.

Ensure that you purchased a navigation license valid for car and pedestrian navigation.

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Why does Maps 2.0 sometimes connect to the map server even though I already downloaded maps for an entire country with Nokia Map Loader?
Maps 2.0 always tries to establish an online connection to the map server because an online search for addresses on the server is much quicker than searching the data on the local mobile device memory or storage card.

Data transfer is indicated by a flashing icon in the lower right corner of the display. To prevent the device from establishing an internet connection and to avoid costs related to data transfer, select Options > Tools > Settings > Internet > Go online at start-up > No. Now the Maps application only uses the maps available in your mobile device.

Searching for locations without an internet connection saves in data transfer costs, but may also lead to poorer search results. To set Maps 2.0 to search the map server online, select Options > Tools > Go online. Searching the server delivers more results, is quicker, and more accurate.

When Maps uses a mobile internet connection, large amounts of data may be downloaded to your mobile device, resulting in costs arising from the download. See our FAQ on how to keep such costs down and contact your network provider for more information about your data plan.

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I don't hear any voice instructions for the navigation in Maps 2.0. What can I do?
If you want to hear voice guidance, you need to start Drive navigation first (voice guidance is not available for Walk navigation). If your mobile device is not equipped with an internal GPS receiver, you need to connect an external GPS receiver to your mobile device (for example via Bluetooth technology).

If you do not hear anything, there may be several causes:

1. The voice files are not downloaded completely: Download the voice files through Options > Tools > Settings > Navigation > Voice guidance. Choose your language and press the Back button to confirm the download. Download of the voice files via mobile internet connection will then start.
2. The mobile internet connection is switched off: To download the voice files, a mobile internet connection must be activated on your mobile device, as the voice files will be downloaded directly from an internet server.
3. Check the volume of your mobile device. During the navigation you can change the volume by selecting Options > Volume.

When Maps uses a mobile internet connection, large amounts of data may be downloaded to your mobile device, resulting in costs arising from the download. See our FAQ on how to keep such costs down and contact your network provider for more information about your data plan.

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I have problems finding an address with Maps 2.0. What can I do?
If you have problems finding an address, this might be because the map data you are using is not up to date. Update your map data and try to find the address you are looking for again. Note that for both updating the map data and searching for an address, you must establish a connection to the map data server.

When Maps uses a mobile internet connection, large amounts of data may be downloaded to your mobile device, resulting in costs arising from the download. See our FAQ on how to keep such costs down and contact your network provider for more information about your data plan.

To find an address more easily and quickly, here are some additional hints:

• Do not enter the full address but only the first three or four characters of the street or city name (three characters minimum) and choose the correct entry from the list
• Check that the address is spelled correctly
• Check that the Country and City/Postcode are spelled correctly and that they are compatible with the address

If you have already taken these points into consideration and the address you are looking for is still not found, you can report missing addresses via this website, which offers links to the current map data network providers for Nokia: http://europe.nokia.com/A4513426

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Sometimes there are POI (Points Of Interest) on the map which are outdated. How can I update the POI on the map in Maps 2.0?
You can try to update the POI (Points of Interest) shown on the map by updating the map data in the Maps application on your mobile device. To check for map updates in Maps 2.0, select Options > Tools > Settings > Map > Options > Check for Map Updates. If there is a new release of map data, the application prompts you to delete the preloaded map data. You can then download the new map data via mobile internet or Wi-Fi.

When Maps uses a mobile internet connection, large amounts of data may be downloaded to your mobile device, resulting in costs arising from the download. See our FAQ on how to keep such costs down and contact your network provider for more information about your data plan.

If the map data is updated, Your current maps are up-to-date is displayed.

Nevertheless, some POI on the map may be outdated. As Nokia obtains the map data from third party suppliers, Nokia cannot directly influence the quality and current accuracy of the POI on the map. However, you can report missing or inaccurate POI information directly to the map data network providers for Nokia via http://europe.nokia.com/A4513426

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How do I add a route point to a route in Maps 2.0?
To add a route point to an existing route, select the route point from the map or Favourites or by using the address search, press the scroll key, and select Add to route. Select Options > Add route point and the route point. You can add several route points to the route.

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How do I change the order of route points in Maps 2.0?
To change the order of the route points, select a route point from the list, press the scroll key, and select Move > OK. Move the cursor to the desired position in the list, and select Select.

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How do I run a navigation simulation in Maps 2.0?
To run a navigation simulation in Maps 2.0, select the start point of your route from the map or Favourites or by using the address search, press the scroll key, and select Add to route. Select Options > Add route point and the route point. You can add several route points to the route. When you have finished planning the trip, select Options > Show route, press the scroll key, and select Simulate.

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How do I use the search field in Maps 2.0?
Use the search field to find addresses, POIs (Points of interest), items in city guides, or Favourites. Enter the address or the name of a place in the search field, and select Search. The results are sorted by category.

You do not need to enter all the characters of an address in the search field. The first three letters of a street name may be enough.

To switch off the predictive text input in your mobile device and use the normal character entry, press the # key quickly twice.

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How do I use an address from Contacts as the navigation destination in Maps 2.0?
To use an address from Contacts in your mobile device as the navigation destination, open Maps 2.0, and select Options > Search > Addresses > Options > Select from Contacts. Select the relevant contact, press the scroll key, and select Options > Search. You may be required to enter additional information in the search field. Select Options > Search, press the scroll key, and select Drive to or Walk to.

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How do I save my favourite routes in Maps 2.0?
When you have created a route, select Options > Save route.

Alternatively, create a new route by selecting Options > Favourites > Routes > New Route. To add the first route point to this route select Options > Add route point. You can add several route points to the route.

To open the saved route, select Options > Favourites > Routes.

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How do I switch the map view to satellite images in Maps 2.0?
Maps 2.0 provides satellite and hybrid maps for bigger cities. To change from the map view to satellite or hybrid view, select Options > Map mode > Satellite or Hybrid.

Satellite and hybrid map files are large. When Maps uses a mobile internet connection, large amounts of data may be downloaded to your mobile device, resulting in costs arising from the download. See our FAQ on how to keep such costs down and contact your network provider for more information about your data plan.

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Searching with Maps 2.0 came up with no results. What can I do about this?
Select Options > Tools to check the internet settings. If you have not allowed a mobile internet connection or if there is no mobile internet connection available, the location is searched from the maps currently available in your mobile device. Without an internet connection, street names are searched in the city you are currently in, and city names are searched in the country you are currently in. If sufficient map data is not available, no results may be found for a specific query.

Searching for locations without an internet connection saves in data transfer costs, but may also lead to poorer search results. To set Maps 2.0 to search the map server online, select Options > Tools > Go online. Searching the server delivers more results, is quicker, and more accurate.

When Maps uses a mobile internet connection, large amounts of data may be downloaded to your mobile device, resulting in costs arising from the download. See our FAQ on how to keep such costs down and contact your network provider for more information about your data plan.

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3 Costs and pricing

What does the map data download in Maps cost?
While you may be charged for the transfer of map data in accordance with your network provider’s service plan, the use of the map data itself is free of charge. When Maps uses a mobile internet connection, large amounts of data may be downloaded to your mobile device, resulting in costs arising from the download.

You can also use Nokia Map Loader to download map data directly from your compatible PC to your mobile device. Nokia Map Loader is a programme that enables your PC to download map data for the Maps application and install it to your mobile device. This will save you the cost of downloading the map data directly to your mobile device, and it is also much faster.

If you would like to find out more about the Nokia Map Loader, please visit http://maps.nokia.com

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Do I have to update the map data every time Maps is used?
No, Maps uses hybrid technology - hybrid architecture meaning that the basic world map (a bitmap image) is pre-installed on the mobile device, and when more detailed map data is needed the application connects to the server via mobile internet or Wi-Fi and downloads map data from the server on demand. All downloaded map data is stored on the mobile device’s internal memory or memory card (depending on what option has been chosen beforehand) so that the next time a map is accessed it does not need to be downloaded again (on Symbian Series 60 2nd Edition mobile devices like the Nokia N70 it is not recommended to use the internal mobile device memory; please use a compatible memory card on these mobile devices). Through the settings, you decide how much memory you want to set free for this data. Once the memory fills up, the oldest data is overwritten.

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Are there any running costs using Maps 2.0?
Using the basic application as such is free. When Maps uses a mobile internet connection, large amounts of data may be downloaded to your mobile device, resulting in costs arising from the download. See our FAQ on how to keep such costs down and contact your network provider for more information about your data plan.

The navigation feature and the guides can only be used after paying a fee.

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What do the Extra Services in Maps 2.0 cost?
These prices are examples. The prices may vary.

		1 month	3 months	12 months	3 years
Drive & Walk	Local	€ 8.99	€ 24.99	€ 69.99
	Mega region	€ 12.99	€ 39.99	€ 99.99
	All regions			€ 129.99
Walk	Local	€ 4.99	€ 14.99	€ 24.99
	All regions			€ 49.99
Traffic	Local	€ 3.99	€ 8.99	€ 19.99
Guides	City				€ 7.99
	Regional or Multimedia				€ 9.99

Local regions: Alps, Argentina, Australia & New Zealand, Baltics, Benelux+, Brazil, Canada, Central Europe, Chile, Germany Austria Switzerland, Egypt, France-Benelux, Hong Kong & Macau, Iberia, India, Indonesia, Italy+, Mainland China, Mexico, Middle East, Nordic Countries, Russia, Singapore & Malaysia, South Eastern Europe & Balkans, Southern Africa, Taiwan, Thailand, Turkey, UK + Rep.Ireland, USA, Venezuela

Mega regions: Europe excluding Russia and Turkey, Greater China, North and Central America, South America, South-East Asia and Pacific

All regions: license includes all areas listed in the table and is available for both Drive & Walk and Walk licenses

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Can I also use Maps 2.0 abroad? How can I avoid roaming costs?
Naturally, Maps 2.0 can also be used abroad. Maps 2.0 has a feature which informs you that your mobile device may be connected to the network of a foreign network provider, in which case additional costs may arise due to roaming. To receive a note when your mobile device registers to a network outside your home cellular network, select Options > Tools > Settings > Internet > Roaming warning > On.

You can avoid downloading data and costs related to data transfer by preventing the mobile internet connection in the internet settings; go to Options > Tools > Go offline.

To avoid roaming costs you can download the map data for the regions you need on your mobile device through Nokia Map Loader (note that roaming costs can be substantial. For further information on the costs arising through roaming, contact your network provider).

If you would like to find out more about Nokia Map Loader, please visit http://maps.nokia.com

When Maps uses a mobile internet connection, large amounts of data may be downloaded to your mobile device, resulting in costs arising from the download. See our FAQ on how to keep such costs down and contact your network provider for more information about your data plan.

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How can I prevent Maps 2.0 from establishing an internet connection to the map server to avoid data transfer costs?
If you have an active wireless LAN or mobile internet connection, Maps 2.0 automatically accesses the maps server, even if maps have been preloaded on your memory card or device memory. To prevent Maps 2.0 from establishing a mobile internet connection, select Options > Tools > Settings > Internet > Go online at start-up > No.

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What does a Guide in Maps cost?
The price for a guide is around 7,99 €. Pricing will vary from guide to guide. The city guide license will be valid for one year.

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4 Technical questions

Which mobile networks can be used for Maps?
Any IP-based network including General Packet Radio Service (GPRS), Enhanced Data Rates for GSM Evolution (EDGE), Universal Mobile Telecommunications System (UMTS), High Speed Downlink Packet Access (HSDPA), and Wireless Local Area Network (Wi-Fi) networks can be used (depending on what networks are supported by your mobile device).

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How does Maps work?
Maps uses a server/client model in which global maps and address information are stored on the server. The Maps application downloads the map data from the server when needed and stores it locally (on the mobile device internal memory or a memory card; on Symbian Series 60 2nd Edition mobile devices like the Nokia N70 it is not recommended to use the internal mobile device memory; please use a storage card on these mobile devices). The Maps application uses this locally stored data when no mobile internet connection is available.

The application downloads certain map tiles, not the entire map of a certain region or city. For example, if you plan a route from Berlin to Hamburg, all map tiles lying on your route will be downloaded, but not the entire map of Germany (a connection to the internet might be necessary).

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Is the navigation service always available?
The servers work on a very high service level, but of course outages may occur.

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Does Nokia control the availability of the Maps service?
We cannot control the data networks or the GPS satellites but the servers hosting the map data are operated by Nokia.

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When trying to install Maps, I get an error message saying Update Error. What should I do?
If Maps is already part of the firmware software of your mobile device (like it is for example on the Nokia N95), and the version you try to install is the same as the one that has already been preinstalled to your mobile device, you receive the error message Update Error. In this case, there is no newer version of Maps available for your mobile device.

You can check later if there is a new Maps version available for your mobile device. Have a look at http://maps.nokia.com from time to time.

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When I’m using Maps, I cannot launch any other application. What could be the reason for this?
This may occur if the Maps application uses the entire internal cache of your mobile device for map data. After you close the application you may not be able to launch any other application, which is due to the internal mobile device memory being full.

If this has happened to you, delete any older data (MP3s, pictures) from your mobile device’s internal cache using the Nokia File Manager.

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How much data is downloaded in Maps 2.0 during a 2-hour drive?
If you have no maps available in your mobile device for the region you are in, the following approximate figures apply:

• Approximately 2.5 MB
• According to the measurements: Berlin -> Dresden, total: 2.49 MB (2,614,484 bytes)
• Saved on disk: 3.25 MB (3,416,064 bytes) (+30%)

These are examples and the actual sizes can vary with different map data releases.

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What is the file size of the maps in Maps 2.0?
If you have no maps available in your mobile device for the region you are in, the following approximate figures apply:

• Berlin (city area): 1.5 MB
• Berlin (metropolitan area) 3.2 MB
• Paris (metropolitan area) 8 MB
• Germany: 244 MB
• Helsinki: 2.4 MB
• London: 21 MB (including 7-digit postcodes)

These are examples and the actual sizes can vary with different map data releases.

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What is the file size of the travel guides in Maps 2.0?
The following approximate figures apply:

WCities London: 1,700 KB

Insight Guides London 370 KB

These are examples and the actual sizes can vary with different releases.

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How does the address search work in Maps 2.0?
If you have allowed Maps 2.0 to use a mobile internet connection, the search is carried out on the map server on the internet, and the search results are downloaded to your mobile device.

If you have not allowed a mobile internet connection or if there is no mobile internet connection available, the address is searched from the maps currently available in your mobile device. Without an internet connection, street names are searched in the city you are currently in, and city names are searched in the country you are currently in. If sufficient map data is not available, no results may be found for a specific query.

Searching for addresses without an internet connection (offline search) saves in data transfer costs, but may also lead to poorer search results. To set Maps 2.0 to search the map server online, select Options > Tools > Go online. Searching the server delivers more results, is quicker, and more accurate.

When Maps uses a mobile internet connection, large amounts of data may be downloaded to your mobile device, resulting in costs arising from the download. See our FAQ on how to keep such costs down and contact your network provider for more information about your data plan.

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Where are various Maps 2.0 files stored?
On some mobile devices like the Nokia N95, Maps 2.0 will be pre-installed on ROM (Read Only Memory), the map data and additional guide content will be stored on the memory card or internal mass memory if available. If the mobile device needs to be reflashed, map data will not be lost if stored on the memory card or internal mass memory. Purchased features can be restored via manual update as long as you keep using the same mobile device. To regain your navigation license in Maps 2.0 for the remaining time period, go to Options > Extras > My licenses > Update.

Please allow the connection to the license server to check for your licenses by selecting Yes and then selecting the correct internet access point (if asked). A note xx-day license activated is shown where xx is the amount of days remaining of your license, or alternatively the mobile device informs you that the license is updated.

If you want to use Maps 2.0 on a mobile device on which it hadn’t been pre-installed already, it is up to you whether you want to install Maps 2.0 on the memory card or on the internal mobile device memory. We recommend installing Maps 2.0 on the memory card where more memory space is available.

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I have a green screen in Maps 2.0. What does that mean?
If you see a green screen in Maps 2.0, it may indicate the following:

• No map data has been downloaded for the area you are currently in or trying to access. To download map data for the area, use Nokia Map Loader or allow Maps 2.0 to establish a mobile internet connection to the map server. To start a mobile internet connection, select Options > Tools > Go online.
• No map data is available for the area you are currently in or trying to access. Check the coverage list for Maps 2.0 to see whether there are maps available for that area.
• The map version you are currently using is out of date and no longer available on the map server. If you use an outdated map and come to an area for which there are no downloaded maps in your mobile device, you see a green screen. Update the maps in your mobile device with Nokia Map Loader, or select Options > Tools > Settings > Map > Options > Check for map updates to establish a mobile internet connection. Your mobile internet settings must be set to allow the connection.
• Maps 2.0 is trying to download maps for the area you are currently in or trying to access. During the download, you see a green screen. A flashing symbol on the lower right part of the display indicates the ongoing data transfer. Wait until the maps are downloaded and visible on the display.
• Your current position or the position you are trying to access is in the middle of a field. Move the cursor or zoom out of the map to see your surroundings.

When Maps uses a mobile internet connection, large amounts of data may be downloaded to your mobile device, resulting in costs arising from the download. See our FAQ on how to keep such costs down and contact your network provider for more information about your data plan.

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5 GPS-related questions

How do I turn on the GPS functionality in my mobile device?


When using a mobile device with internal GPS receiver, always check the device manual for advice on how to get the best GPS performance.

Using a compatible external GPS receiver (for example connected via Bluetooth technology), please press 0 on the numeric keypad of your mobile device to connect to the GPS receiver. This functionality is only available in Maps for Symbian Series 60 3rd Edition mobile devices; for example, Nokia N95. When using Maps on a Nokia N70 or any other Symbian Series 60 2nd Edition mobile device, your current position on the map is shown as soon as the connected GPS receiver has located your current position.

If Bluetooth connectivity is not already turned on, you will first be asked whether you want to turn on Bluetooth connectivity. Your mobile device will then start searching for mobile devices available via Bluetooth connectivity in your surrounding area. From the result list displayed, choose the correct entry to connect to your external GPS receiver.

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You may be asked for a pass code to connect to your GPS receiver. Although this pass code is “0000” in most cases, please check the manual of your GPS receiver to find out what the correct pass code is.
It may take a few minutes for the GPS to track you and for your position to be shown on the map. Remember you need a GPS connection to show your current position.

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Do I need an external GPS receiver to use Maps?
Some Nokia mobile devices already have an internal GPS receiver (for example, Nokia N95). For those mobile devices, no external GPS receiver is needed (check your mobile device’s manual to see if it is equipped with an internal GPS receiver).

Other mobile devices do not have an internal GPS receiver. To use Maps on such a mobile device, you need to connect a compabile external GPS receiver to your mobile device via Bluetooth technology. Press 0 on the numeric keypad of your mobile device to connect to the GPS receiver. This functionality is only available in Maps for Symbian Series 60 3rd Edition mobile devices, for example, Nokia N95. When using Maps on a Nokia N70 or any other Symbian Series 60 2nd Edition mobile device, your current position on the map is shown as soon as the connected GPS receiver has located your current position.

If Bluetooth connectivity is not already turned on, you will first be asked whether you want to turn on Bluetooth connectivity. Your mobile device will then start searching for mobile devices available via Bluetooth connectivity in your surrounding area. From the result list displayed, choose the correct entry to connect to your external GPS receiver.

You may be asked for a pass code to connect to your GPS receiver. Although this pass code is “0000” in most cases, please check the manual of your GPS receiver to find out what the correct pass code is.

It may take a few minutes for the GPS to track you and for your position to be shown on the map. Remember you need a GPS connection to show your current position.

To use Maps for mapping and routing only, you do not need a GPS connection.

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Where is the GPS antenna located?
If you have a mobile device with internal GPS receiver, please consult your device manual to discover where the GPS antenna in your mobile device is located.

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How long does it take to obtain a satellite fix?
For best performance, the GPS receiver requires unobstructed access to the satellites. The environment, such as high buildings, cloudy or rainy weather, may affect the signal quality.

The minimum time to get a satellite fix is 40 seconds. In practice, the required time can be several minutes, unless the GPS receiver is used in a location where it has been recently used (provided that is has unobstructed access to the satellites).

The time to the first fix can be reduced if Assisted GPS (A-GPS) is available on your mobile device. A-GPS is only available for mobile devices with an internal GPS receiver. For the availability of firmware updates with A-GPS, see the website of your mobile device.

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What is my current position on the map?
Some Nokia mobile devices already have an internal GPS receiver (for example, Nokia N95). For those mobile devices, no external GPS receiver is needed (check your mobile device manual to see if it is equipped with an internal GPS receiver). To show your current position, press 0 (on Symbian Series 60 2nd edition mobile devices, for example the N70, you can display your current GPS position in the map by pressing Options > GPS position). It may take a few minutes for the GPS to track you and for your position to be shown on the map. Remember you need a GPS connection to show your current position.

If you press the 0 key in the Maps application on mobile devices that do not have an internal GPS receiver, the mobile device will connect to the GPS receiver via Bluetooth technology. This functionality is only available in Maps for Symbian Series 60 3rd Edition mobile devices, for example, Nokia N95. When using Maps on a Nokia N70 or any other Symbian Series 60 2nd Edition mobile device, your current position on the map is shown as soon as the connected GPS receiver has located your current position or by pressing Options > GPS position.

If Bluetooth connectivity is not already turned on, you will first be asked whether you want to turn on Bluetooth connectivity. Your mobile device will then start searching for mobile devices available via Bluetooth connectivity in your surrounding area. From the result list displayed, choose the correct entry to connect to your external GPS receiver.

You may be asked for a pass code to connect to your GPS receiver. Although this pass code is “0000” in most cases, please check the manual of your GPS receiver to find out what the correct pass code is.

Now you can start searching nearby locations or share your location with your friends or family.

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Does GPS work in the car?
The performance of the GPS function in the car depends on the car, location of the car kit holder, and the windows (for good visibility to satellites). Some car windows that have athermic (or UV-coated) windscreens may also affect the signal strength.

If your car has windscreen heating, it might take a little longer until a first fix is found.

Make sure that you don't install the GPS receiver or mobile device within the areas of the passenger cabin that are vulnerable to impact in the event of a crash, or in the area into which the airbag would expand. Ensure that the GPS receiver and mobile device do not block the driver’s line of vision when installed.

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How do I get the best performance from GPS?
If you use a mobile device with an internal GPS receiver, please check the manual of your mobile device for the location of the GPS antenna. When using the GPS receiver, hold it upright in your hand at an angle of approximately 45 degrees, with a clear view of the sky. Make sure that your hand does not cover the GPS functionality. The time is takes to establish a GPS connection may vary between a few seconds and several minutes. Establishing a GPS connection in the car may take longer.

Note: GPS functionality takes its power from the battery. Using an internal GPS receiver or Bluetooth connectivity with a compatible external GPS receiver may drain the battery faster.

If no satellite signal is found, consider the following:

• Check that your hand is not covering the GPS antenna
• If you are indoors, go outside to receive a better signal
• If you are outside, move to a more open space.
• If the weather conditions are bad, the signal strength may also be affected.
• The time it takes to establish a GPS connection may vary between a few seconds and several minutes.
• Avoid using a screen saver when the GPS connection is being established

Please remember that when using an external GPS receiver (for example connected via Bluethooth technology), you have to press 0 key on the numeric keypad to establish a connection to the receiver. This functionality is only available in Maps for Symbian Series 60 3rd Edition mobile devices, for example, Nokia N95. When using Maps on a Nokia N70 or any other Symbian Series 60 2nd Edition mobile device, your current position on the map is shown as soon as the connected GPS receiver has located your current position.

If Bluetooth connectivity is not already turned on, you will first be asked whether you want to turn on Bluetooth connectivity. Your mobile device will then start searching for mobile devices available via Bluetooth connectivity in your surrounding area. From the result list displayed, choose the correct entry to connect to your external GPS receiver.

You may be asked for a pass code to connect to your GPS receiver. Although this pass code is ‘0000’ in most cases, please check the manual of your GPS receiver to find out what the correct pass code is.

It may take a few minutes for the GPS to track you and for your position to be shown on the map. Remember you need a GPS connection to show your current position.

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When I open the Maps application, why does it show my previous GPS position and not the current one?
Maps does not automatically show your current GPS position on the map. If you want to see your current GPS position on the map, please press 0 on the numeric keypad. This functionality is only available in Maps for Symbian Series 60 3rd Edition mobile devices, for example, Nokia N95. When using Maps on a Nokia N70 or any other Symbian Series 60 2nd Edition mobile device, your current position on the map is shown as soon as the connected GPS receiver has located your current position, or by pressing Options > GPS position. It may take a few minutes for the GPS to track you and for your position to be shown on the map.

Remember you need a GPS connection to show your current position. Bear in mind that it might take a few minutes until the GPS receiver gets a fix. For best performance, the GPS receiver needs good visibility to the satellites. Performance can be affected by the environment; for example, high buildings, cloudy or rainy weather may affect the signal quality.

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How do I access Maps 2.0 to use with the Global Positioning System (GPS) receiver on my Nokia mobile device?
Press the menu key, and select Maps. With Maps 2.0, you can see your current location on the map, browse maps for different cities and countries, search for addresses and different points of interest, plan routes from one location to another, and save locations as Places and send them to compatible mobile devices.

You can also purchase extra services, such as city guides and a navigation service with voice guidance.

Maps 2.0 can use GPS. You can define the positioning methods used with your mobile device in the mobile device settings. For the most accurate location information, use either the internal GPS or a compatible external GSP receiver.

When you use Maps for the first time, you may need to define an internet access point for downloading map information for your current location. To change the default access point later, select Options > Tools > Settings > Internet > Default access point.

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6 Purchasing, billing, and license transferability

Does payment with SMS (Short Message Service) in Maps work with all network providers?
No, it does not work with all network providers. Although we cover the major ones, some are still missing and may be added in due course (please contact your network provider for further information). If your network provider does not support payment via Premium SMS, the pay via Premium SMS option will not be displayed.

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What happens if I open one or more of the incoming premium SMS (Short Message Service) messages before the Maps application processes it?
The premium SMS is sent so quickly that there is little time for you to leave the application beforehand. The very moment the license SMS is received to your mobile device, it is immediately processed by the application so that the purchased features can be used on the spot.

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What happens to my purchased features if I install a new version (update) of Maps on top of the old one?
If you install a new version of Maps on top of a previous one, your purchased features will not be affected.

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What happens to my purchased features if I install an older version of Maps on top of the new one?
When downgrading Maps, the features purchased in the newer version may not be available in the older version due to changes in data formats. Therefore, it is not recommended to downgrade Maps.

If you downgraded Maps unintentionally, for example if you flashed the phone with firmware that contains an older version of Maps, go to maps.nokia.com, and download and re-install the latest version to continue using the features you purchased.

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Is the payment by credit card in Maps made over a secure connection?
Yes, the connection between the License Manager application on your mobile device and server is RSA encrypted, and the connection from the License Manager server to credit card authoriser is SSL-secured.

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I don’t have a credit card. Is there another way to pay for the extra services in Maps?
For technical reasons, you cannot pay for the navigation upgrade with a bank transfer, sale on account, or advance payment. Check if your network provider allows payment with premium SMS or operator billing.

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How can I get an invoice for my Maps purchase (for example, a navigation upgrade)?
If you require an invoice for your purchase in Maps (for example, if you purchase a navigation license) and you have paid with a credit card, enter your email address in the field provided during the purchase. You then receive an invoice for your purchase to that email address. You also receive a confirmation text message for each purchase.

If you forgot to enter your email address or made a mistake when entering it, you can request an invoice for your purchase afterwards. Contact support@openbit.com with your invoice request. Include the following information when contacting:

• the IMEI (International Mobile Equipment Identity) code of the mobile device with which you purchased the feature (to see your IMEI, enter *#06# on your mobile device)
• your email address
• the specification of the product for which you require the invoice (for example, length + region of a navigation upgrade)
• the date of the purchase

Please note that this email address does not offer support for Maps or any of its features like navigation, nor for any Nokia mobile devices with Maps preinstalled. If you require support on one of the above, contact Nokia Care services via http://www.nokia.com/support

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What happens to my navigation license in Maps 2.0 if I change my SIM card?
If you change your SIM card, you can regain your navigation license in Maps 2.0 for the remaining time period. Go to Options > Extras > Drive & Walk > My licenses > Update.

Please allow the connection to the license server to check for your licenses by selecting Yes and by then selecting the correct internet access point (if asked). A note, xx-day license activated is displayed where xx is the amount of days left on your license, or alternatively the mobile device informs you that the license has been updated.

In some cases the application automatically detects the SIM card change and asks you whether you want to update. Please note that after you have changed your SIM card for the first time, your license is bound to your current mobile device.

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What happens if I change my mobile device with Maps 2.0?
If you have purchased a license (for example, for navigation) in Maps 2.0, you can transfer your license freely from one mobile device to another as long as you keep using the same SIM card. You can transfer your license by connecting to the license server. Go to Options > Extras > My licenses > Update.

Please allow the connection to the license server to check for your licenses by selecting Yes and by then selecting the correct internet access point (if asked). A note, xx-day license activated is displayed where xx is the amount of days left on your license, or alternatively the mobile device informs you that the license has been updated.

Please note that after you have changed your mobile device for the first time, your license is tied to your current SIM card. Please also note that you cannot use one license for two mobile devices simultaneously.

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What happens if I change both the SIM card and the mobile device with Maps 2.0?
If you have purchased a license (for example, for navigation) in Maps 2.0, and you change your mobile device and your SIM card, please contact Nokia Care services via http://www.nokia.com/support

Before calling Nokia Customer Care, please make sure that you have the following information at hand:

• Date of license purchase
• License type you wish to transfer (for example, navigation and length of license)
• The customer contact information in case of further questions (telephone number and/or email address)
• Order code and license code (if available – see the purchase email if you entered your email address during the purchase)
• Current IMEI (International Mobile Equipment Identity) code (to see your IMEI, enter *#06# on your mobile device)
• Previous IMEI code if your mobile device was exchanged
• Payment method (without your credit card number!)
• Phone number (including country and network provider code)
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Can I update the license in Maps 2.0 as often as I like?
All purchases can be tied either to your SIM card or the International Mobile Equipment Identity (IMEI) code of your mobile device.

The license can be transferred when the SIM card or mobile device is changed. If you change your mobile device and transfer your license to the new mobile device, the license is tied to your SIM card. If you change your SIM card and transfer your license to the new SIM card, it is tied to the IMEI of your mobile device. If you want to change your SIM card or mobile device again, contact Nokia Care services at http://www.nokia.com/support

Before calling Nokia Customer Care, please make sure that the following information is at hand:

• Date of license purchase
• License type you wish to transfer (for example, navigation and length of license)
• The customer contact information in case of further questions (telephone number and/or email address)
• Order code and license code (if available – comes from the purchase email if you entered your email address during the purchase)
• Current IMEI code (to see your IMEI, enter *#06# on your mobile device)
• Previous IMEI code if your mobile device was exchanged
• Payment method (without your credit card number!)
• Phone number (including country and network provider code)
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Why can I not transfer my license from one mobile device to another mobile device in Maps 2.0?
If you are not able to transfer your license from one mobile device to another, it is likely that you are using a license purchased not with Maps 2.0, but with an earlier version of Maps.

In that event, please contact Nokia Care services via http://www.nokia.com/support

Before calling Nokia Customer Care, please make sure that the following information is at hand:

• Date of license purchase
• License type you wish to transfer (for example, navigation and length of license)
• The customer contact information in case of further questions (telephone number and/or email address)
• Order code and license code (if available – see the purchase email if you entered your email address during the purchase)
• Current IMEI (International Mobile Equipment Identity) code (to see your IMEI, enter *#06# on your mobile device)
• Previous IMEI code if your mobile device was exchanged
• Payment method (without your credit card number!)
• Phone number (including country and network provider code)
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What happens to my navigation license in Maps 2.0 if I have made a firmware software update (‘firmware reflash’) of my mobile device?
If you update the firmware software (or perform a hard reboot) of your mobile device during the validity of your navigation license, you can manually update the license via Options > Extras > My licenses > Update.

Please allow the connection to the license server to check for your licenses by selecting Yes and by then selecting the correct internet access point (if asked). A note xx-day license activated is shown where xx is the amount of days left of your license, or alternatively the mobile device informs you that the license is updated.

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What happens if I lose the contents of my memory card or hard disk because, for example, reformatting makes it necessary to restore purchased features in Maps 2.0 to the mobile device?
Because the map data is free and can be downloaded directly from our server or via Nokia Map Loader to your mobile device, the map data can be replaced any time for free. However please consider that when Maps uses a mobile internet connection, large amounts of data may be downloaded to your mobile device, resulting in costs arising from the download. See our FAQ on how to keep such costs down and contact your network provider for more information about your data plan.

The purchased features (Drive & Walk navigation, Traffic info, and Guides) can be recovered via the update function. You’ll find the update function when you move into Options > Extras > My licenses > Update.

Please allow the connection to the license server to check for your licenses by selecting Yes and by then selecting the correct internet access point (if asked). A note xx-day license activated is shown where xx is the amount of days left of your license, or alternatively the mobile device informs you that the license is updated.

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How can I transfer a Guide license in Maps 2.0 after a firmware software update (‘firmware reflash’)?
If the entire mobile device is formatted, for example due to a firmware software update (“firmware reflash”), you can retrieve the purchased license for your city guide via the update function. For instance, if you press the update button after the mobile device was formatted, your license for, say, a city guide to Berlin is transferred. The city guide license is updated via Options > Extras > My licenses > Update.

Note that you may still need to update the contents of the city guide itself. The guide file itself has to be downloaded again using the city guide menu. It is then unlocked automatically because the license is already on your mobile device.

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When I try to enter my licence code, Maps 2.0 tells me that it is an invalid code. What can I do to activate the license?
You may be entering the license code for an older version of Maps, and you need to update your license. Select Options > Extras > My licenses > Update.

Please allow the connection to the license server to check for your licenses by selecting Yes and by then selecting the correct internet access point (if asked). A note xx-day license activated is shown where xx is the amount of days left of your license, or alternatively the mobile device informs you that the license is updated.

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Can I use my navigation and / or city guide license from an earlier Maps version in Maps 2.0?
Of course you can use a license purchased in Maps 1.0 (or an earlier Maps version) in Maps 2.0. In the event that you have problems getting your license in Maps 2.0 to work, please go to Options > Extras > My licenses > Update.

Please allow the connection to the license server to check for your licenses by selecting Yes and by then selecting the correct internet access point (if asked). A note, xx-day license activated is displayed where xx is the amount of days left on your license or alternatively the mobile device informs you that the license has been updated.

You may be entering the license code for an older version of Maps, and you need to update your license as described above.

Please allow the connection to the license server to check for your licenses by selecting Yes and by then selecting the correct internet access point (if asked). A note xx-day license activated is shown where xx is the amount of days left of your license, or alternatively the mobile device informs you that the license is updated.

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7 Nokia Map Loader

What is Nokia Map Loader?
Nokia Map Loader is a program that enables your compatible PC to download map data for the Maps application and to install it on your mobile device. This will save you the cost of downloading the map data through your mobile device, and it is also much faster. Another advantage of having the map data for entire cities or regions on your mobile device is that the data is immediately available when starting the application, and you do not have to wait for the data to be downloaded.

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How do I install / start the Nokia Map Loader application the first time?
First, download the Nokia Map Loader application to your compatible PC.

After that, double click the Nokia Map Loader icon. You will then be asked to confirm the license agreement and to select the location where the application will be installed. The installer checks if you have already installed the Microsoft .NET Framework 3.x program. If this is the case, the installation is complete. If you do not yet have this software installed on your PC, the Nokia Map Loader installer will ask you to download .NET Framework 3.x and installit. After the installation of Nokia Map Loader and Microsoft .NET Framework 3.x is complete, Nokia Map Loader starts automatically and you can start to use it.

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What do I have to do in order to transfer map data through Nokia Map Loader?
There are two ways to transfer map data onto your mobile device:
1 - through a card reader
2 - through a USB cable

In the first case, you need to take the memory card out of your mobile device and insert it into a card reader connected to your PC. In the second case, you need to connect your mobile device to the PC by a USB cable. When using this method it is very important that you choose the Mass Storage or Data transfer mode on your mobile device; otherwise the data transfer will not take place. After you have chosen Mass storage or Data transfer, confirm that you will use the mobile device in an offline mode (press Continue).

To transfer map data to a Nokia N70 (or any other Symbian Series 60 2nd Edition mobile device), take the memory card out of your mobile device and insert it into a card reader connected to your PC. Start Nokia Map Loader to transfer the required map data onto your memory card. On these mobile devices it is not possible to transfer map data via USB cable or Nokia PC Suite.

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What is the recommended way to transfer map data to my Nokia mobile device via Nokia Map Loader software?
Keep in mind that you need to use the application within your mobile device at least once before you can transfer data with Nokia Map Loader. If you want to transfer data through an USB cable, it is necessary to choose the Mass Storage or Data transfer mode on your mobile device. Otherwise the data transfer will not work.

To transfer map data to a Nokia N70 (or any other Symbian Series 60 2nd Edition mobile device), you need to take the memory card out of your mobile device and insert it into a card reader connected to your PC. Start Nokia Map Loader to transfer the required map data onto your memory card. On these mobile devices it is not possible to transfer map data via USB cable or Nokia PC Suite.

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How do I transfer map data to my mobile device using a PC and Nokia Map Loader?
In order to avoid data transfer costs on your mobile device, you can transfer map data to your mobile device via compatible PC and Nokia Map Loader. The download of map data via Nokia Map Loader is also much faster.

After installing the Nokia Map Loader application on your PC, start the application. First, choose the continent in the tab on the top of the application window. Then choose the country. Some small countries can be chosen completely, others have several sub-maps from which you have to choose the ones you want to install.

You can install as many maps as you want, as long as you have memory space left on your card. If you choose more data than there is space left on your card, you will get a warning message. You can see the map you have chosen on the right side of the window. With the + symbol you can add maps to your list. With the - symbol you can remove them from the list. Press the download button to transfer the map data to your mobile device or memory card. After the download to your mobile device has been completed, the list on the right side of the screen will be cleared.

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What does the Nokia Map Loader install to my PC?
Nokia Map Loader needs the Microsoft .NET Framework 3.x programme to operate properly. Therefore, the installer checks if you already have installed this program version. If you have not installed it, the installer will ask you if you want to download and install .NET Framework 3.x. Confirm the installation process and let the installation run through; otherwise you will not be able to use the Nokia Map Loader application on your compatible PC.

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Nokia Map Loader does not recognise the mobile device I connected using a USB, nor the memory card with the Maps application in my card reader. What should I do?
Start the Maps application on your mobile device at least once and make sure that it has established an online connection to the map data server before you try to transfer map data with Nokia Map Loader. When you start the application for the first time, a cookie is created and stored on the memory card; this file is necessary for Nokia Map Loader to recognize the memory card. After the first start, you can either connect your mobile device through USB with your compatible PC or insert the card into a card reader connected to your PC.

To transfer map data to a Nokia N70 (or any other Symbian Series 60 2nd Edition mobile device), you need to take the memory card out of your mobile device and insert it into a card reader connected to your PC. Start Nokia Map Loader to transfer the required map data to your memory card. On these mobile devices it is not possible to transfer map data via USB cable or Nokia PC Suite.

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I’ve downloaded an area to my mobile device through Nokia Map Loader, but the transfer does not complete – what should I do? Can I abort the download?
Do not abort the download of map data to your mobile device. Before you start the transfer, make sure that there is enough memory space available on your memory card for the amount of data you want to copy. You can see the amount of data which should be transferred to your mobile device in the Nokia Map Loader application on the line Total selected; on the line below you can see how much memory space there is left on your mobile device.

Keep in mind that if you try to export huge amounts of data, for example if you want to transfer the map data of an entire country or continent, it might take a very long time until all data has been transferred to the card. Also note that you need to keep the USB connection to your mobile device constant (data transfer via USB connection does not work with Symbian Series 60 2nd Edition mobile devices like the Nokia N70. Use a card reader connected to your PC and insert the memory card into it in order to transfer map data via Nokia Map Loader), as well as the connection from your PC to the internet while transferring data.

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Nokia Map Loader does not download map data although my compatible PC is connected to the internet, what should I do?
As the Nokia Map Loader application uses the same internet gateway as some internet programmes, Nokia Map Loader may not connect to the internet in order to download further map data if you have set the internet settings to ‘offline’ in one of these programs. Check that the internet connection in the programs you use is not set to work offline.

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After copying map data to my mobile device using Nokia Map Loader, Maps crashes when I start it. How can I avoid this?
This problem may be caused by the Maps application on your mobile device using data from a different map data release other than the Nokia Map Loader on your compatible PC. To avoid this, make sure you always use the latest versions of Maps installed on your mobile device and Nokia Map Loader on your PC.

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Can I delete map data of single countries / regions with Nokia Map Loader?
It is not possible to delete map data of single countries or regions on your mobile device with Nokia Map Loader because the map data is downloaded in tiles, which are small map squares. Although each tile has a unique identification, it is technically not possible at the moment to delete all tiles of a certain country or region at once.

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Why does Nokia Map Loader delete maps in my mobile device?
When a new map data release is available on the map data server, Nokia Map Loader deletes all old map data from your mobile device as soon as you connect it to your PC. Afterwards, you can select which areas you would like to have maps available for in your mobile device and transfer them via Nokia Map Loader.

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Why is the amount of data shown in Space left on mobile device in the Nokia Map Loader less than the actual size of my memory card?
Nokia Map Loader shows the amount of available data on your memory card that can be used for storing map data in the Maps application (for example, if you have a 1GB memory card with half of the card’s memory space intended to be used for Maps, Nokia Map Loader will show you 512MB free disk space, provided you have no map data installed yet). You can change the amount of space reserved for map data in the Maps application through Options > Tools > Settings > Map > Maximum memory usage (the bar indicates how much of the memory card can be used for Maps before the oldest map data is overwritten).

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8 Maps with the included navigation license
For which region is the included navigation license in Maps valid?

The included navigation license is valid for the region indicated on your mobile device with Maps. For further information, check the support material that comes with your package. The included navigation license cannot be activated for a region other than the one indicated in the enclosed information material.

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What happens to my included navigation license in Maps if I update my mobile device’s firmware software before activating it?
If you perform a firmware software update before having activated the included navigation license, your license will not be affected.

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On which mobile devices do I have the included navigation in Maps?
The included navigation license comes with a lot of different mobile devices that have Maps pre-installed. Check the Nokia website to see the recent list of mobile devices containing an included navigation license.

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When activating the included navigation license, which region do I have to choose in the Maps application?
You do not have to choose a region when activating the included navigation license: the region for which the included navigation license is valid has already been pre-defined. When you connect to the license server, you get the license for the length and region indicated in the mobile device sales package. The map data may not be pre-installed on your mobile device or memory card; in some cases you need to download it using a mobile internet connection or Nokia Map Loader. When Maps uses a mobile internet connection, large amounts of data may be downloaded to your mobile device, resulting in data transfer costs. See our FAQ on how to keep the costs down, and contact your network operator for more information about your data plan. For further information on the region of your included navigation license, check the support material in the mobile device sales package. The included navigation license cannot be activated for any other region than the one indicated in the enclosed information material.

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What license period should I choose in Maps when activating the included navigation license? What if the length indicated in the information material in the sales package is not available in the list?
You do not have to choose the length for the license period when activating the included navigation license: the length of your included navigation license has already been pre-defined. When you connect to the license server, you get the license for the length and region indicated in the mobile device sales package. The map data may not be pre-installed on your mobile device or memory card; in some cases you need to download it using a mobile internet connection or Nokia Map Loader. When Maps uses a mobile internet connection, large amounts of data may be downloaded to your mobile device, resulting in data transfer costs. See our FAQ on how to keep the costs down, and contact your network operator for more information about your data plan. For further information on the length of your included navigation license, check the support material in the mobile device sales package. The included navigation license cannot be activated for any other region than the one indicated in the enclosed information material.

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What is an included navigation license?
An included navigation license is a license that enables you to navigate in Maps 2.0 for a certain time period, in a selected area or region, without paying additional license fees for it.

The included navigation license needs to be activated by you in the Maps application. Go to Options > Extras > Drive & Walk. Accept the Terms and Conditions and EUSA (End User Service Agreement), click Download and select region and length of the navigation license you want to purchase. Choose your preferred payment method and press OK. A secure data connection (via Wi-Fi or mobile internet) will be established to connect to the license server.

When Maps uses a mobile internet connection, large amounts of data may be downloaded to your mobile device, resulting in costs arising from the download. See our FAQ on how to keep such costs down and contact your network provider for more information about your data plan.

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How can I activate the included navigation license in Maps 2.0?
For selected areas and mobile devices, a navigation license for a limited period of time is included. To activate the included navigation license in your mobile device with Maps 2.0, open the Maps application, and go to Options > Extras > Drive & Walk. Accept the Terms and Conditions and EUSA (End User Service Agreement), click Download and select region and length of the navigation license you want to purchase. Choose your preferred payment method and press OK. A secure data connection (via Wi-Fi or mobile internet) will be established to connect to the license server.

You will receive a confirmation notice of your successful activation of the navigation license included. For the connection to the license server, data transfer costs may arise when using a mobile internet connection.

When Maps uses a mobile internet connection, large amounts of data may be downloaded to your mobile device, resulting in costs arising from the download. See our FAQ on how to keep such costs down and contact your network provider for more information about your data plan.

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What happens if I change my mobile device after I have already activated the included navigation license?
In case of a hardware exchange (for example, warranty exchange), after activating the included navigation license, you can transfer your license freely from one mobile device to another as long as you keep using the same SIM card. You can transfer your license by connecting to the license server. Go to Options > Extras > My licenses > Update.

Please allow the connection to the license server to check for your licenses by selecting Yes and by then selecting the correct internet access point (if asked). A note, xx-day license activated is displayed where xx is the amount of days left on your license, or alternatively the mobile device informs you that the license has been updated.

Please note that after you have changed your mobile device for the first time, your license is bound to your current SIM card. Please also note that you cannot use one license for two mobile devices simultaneously.

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How can I get a navigation license for other regions? Do I have to consider anything in particular?
If you are interested in purchasing navigation licenses for more regions than the one covered by your included navigation license, you can purchase them through the Maps application (go to Options > Extras > Drive & Walk; accept the Terms and Conditions and EUSA (End User Service Agreement), click Download and select the region and length of the navigation license you want to purchase. Choose your preferred payment method and press OK).

You can pay for additional navigation licenses via credit card, Premium SMS (depending on network provider) and phone billing (depending on network provider).

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What happens to my navigation license in Maps 2.0 if I update my mobile device’s firmware (‘firmware reflash’)?
If you update the firmware before activating the navigation license, your license is not affected. If you have already activated the navigation license and then update the firmware, reactivate your navigation license for the remaining period. Select Options > Extras > My licenses > Update. Select Yes and the internet access point to allow a connection to the license server. The mobile device informs you that the license is updated or displays a note xx-day license activated where xx is the amount of days left of your license.

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9. Walk navigation

What is the difference between Drive and Walk navigation in Maps 2.0?
Bigger cities are becoming more pedestrian-oriented and less suited to cars. Therefore, Maps 2.0 offers you the possibility to explore a city on foot. The look and feel of the maps is optimised for pedestrian usage.The maps are more detailed and show the outlines of buildings in a number of cities. The major difference compared to Drive navigation is that Walk navigation takes into account information that is not suitable for car navigation. For example, one-way streets can be used for walking in both directions. For some cities, selected pathways and information about metro entrances is provided.

Use Walk navigation to see sights and off-route locations. You can stop at any place as long as you want and resume the route afterwards. ‘Breadcrumbs’ show your previous position and mark the route you’ve been walking. Walk navigation is visual without voice guidance

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Do I need to purchase a license for Walk navigation for Maps 2.0?
If you already have a valid license for navigation, you can use that for pedestrian navigation. Select your destination, press the scroll key, and select Walk to.

If you do not have a valid navigation license, you can purchase a license for pedestrian navigation only. Select Options > Extras > Walk or Drive & Walk, depending on whether you want to have a license for pedestrian navigation only or for both pedestrian and car navigation.

You can also select a destination, press the scroll key, and select Walk to. Accept the Terms and Conditions and EUSA (End User Service Agreement), select Download and the region and the length of the navigation license. Select the payment method and press OK. A secure data connection to the license server is established using wireless LAN or mobile internet.

When Maps uses a mobile internet connection, large amounts of data may be downloaded to your mobile device, resulting in costs arising from the download. See our FAQ on how to keep such costs down and contact your network provider for more information about your data plan.

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Why does Maps 2.0 offer licenses for Walk navigation?
Bigger cities are becoming more pedestrian-oriented and less suited to cars. If you are on vacation and exploring a new city, it may be easier to do that on foot. Therefore, Maps 2.0 offers you pedestrian navigation. You can either purchase a license for Walk navigation only or a license for both Drive & Walk navigation.

If you already have a valid license for navigation, you can use that for pedestrian navigation. Select your destination, press the scroll key, and select Walk to.

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Does the feature scope of the Walk navigation differ from the pedestrian feature scope in Drive & Walk navigation in Maps 2.0?
The functionality does not differ between the pedestrian navigation in Walk and the pedestrian navigation in Drive & Walk navigation. The only difference is the pricing.

If you already have a valid license for navigation, you can use that for pedestrian navigation. Select your destination, press the scroll key, and select Walk to.

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How do I start Walk navigation in Maps 2.0?
To start pedestrian navigation, select your destination, press the scroll key, and select Walk to. Remember that you need a navigation license.

The route calculation may take some time, and you cannot create routes longer than 50 km. When the route is ready, it is shown as a grey line on the map. The speed for pedestrian navigation is limited to 30 km/h. If you exceed that limit, the pedestrian navigation stops.

You may need to download new maps for the area covering your route. When Maps uses a mobile internet connection, large amounts of data may be downloaded to your mobile device, resulting in data transfer costs. See our FAQ on how to keep the costs down, and contact your network operator for more information about your data plan.

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What do the little red dots mean on my route in Maps 2.0?
The little red dots on the map are ‘breadcrumbs’ you have been leaving behind you. They show your previous position and indicate the way you’ve been walking.

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Why does Walk navigation sometimes ignore pedestrian pathways in the route calculation in Maps 2.0?
Older Maps versions may use maps that do not contain complete information about pedestrian pathways or zones. If you have such a version, pedestrian pathways may not be taken into account when creating a route. Update the Maps application at www.maps.nokia.com. If you have purchased a license for Walk navigation, the license is valid in the new Maps version.

The coverage for pedestrian pathways is limited but growing.

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What happens if I leave the proposed route in Maps 2.0, for example when visiting a shop?
During Walk navigation in Maps 2.0, you can stop at any place to leave the route and continue your route afterwards.

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How can I get back to Walk navigation in Maps 2.0 after browsing around a bit on the map?
To resume Walk navigation, select My position, or press 0 on the mobile device keypad. The map focuses on your current location if you have a GPS position available. If you do not have a current GPS position, then the map will focus on the spot where you last had a GPS position.

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How can I change from Walk to Drive navigation in Maps 2.0?
To stop Walk navigation and switch to Drive navigation, select Stop. Select the place you want to navigate to from the map or Favourites or by using the address search, press the scroll key, and select Drive to. Note that you need a combined Drive & Walk navigation license for the region you want to navigate in.

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Can I combine Drive and Walk navigation in one route?
Currently, it is not possible to combine Drive and Walk navigation in one route.

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Can I use Walk navigation outside cities (off-road), for example, for hiking?
Currently, Maps does not offer pedestrian navigation for off-road pedestrian activities.

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Can I use Walk navigation in all regions for which car navigation is available?
Walk navigation is available for all areas for which Drive navigation is available. However, in some areas, especially outside of cities, maps may not be as suitable for Walk navigation as in urban areas as not enough details for pedestrian navigation are available in the map data.

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Why is there no voice guidance for Walk navigation?
The main reason why there is no voice guidance during the Walk navigation is to avoid disturbing other pedestrians.

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Why does Walk navigation stop when I move faster?
Walk navigation stops if your speed exceeds 30 km/h, so Walk navigation cannot be used while driving a car. To use car navigation, purchase a combined Drive & Walk navigation license.

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Can I use satellite maps in Walk navigation?
Walk navigation can be used in the hybrid map mode that combines satellite images and street maps. Hybrid maps are only available in 2-D mode.

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10. Maps 2.0 Traffic info

For which countries and regions will Traffic info (real time traffic information) be available?


Traffic info will be available for the following countries in Europe:

• Austria
• Belgium
• Denmark
• Finland
• France
• Germany
• Great Britain
• Italy
• Luxemburg
• Netherlands
• Norway
• Spain
• Switzerland
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How do I plan a route that takes traffic events into consideration in Maps 2.0?
To use real time traffic information during your route, you need to have a Drive & Walk navigation license and a Traffic info license in your region. Select whether you want to update and download the information on traffic events every 5, 10, 20, or 40 minutes. To change the traffic update cycle, select Options > Tools > Settings > Navigation > Traffic info update. Select Manual if you want to update the traffic information yourself.

To set Maps to dynamically re-route due to traffic events, select Options > Tools > Settings > Navigation > Reroute due to traffic.

To update the list of traffic events relevant for your journey, Maps 2.0 needs to establish a mobile internet connection. When Maps uses a mobile internet connection, large amounts of data may be downloaded to your mobile device, resulting in data transfer costs. See our FAQ on how to keep the costs down, and contact your network operator for more information about your data plan.

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Do I have to connect to the mobile internet to use Traffic info in Maps 2.0?
It is recommended that you keep the mobile internet connection active when using Traffic info to receive regular updates on possible traffic events on your route.

When Maps uses a mobile internet connection, large amounts of data may be downloaded to your mobile device, resulting in data transfer costs. See our FAQ on how to keep such costs down, and contact your network operator for more information about your data plan.

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Can the mobile internet connection be turned off when using Traffic info in Maps 2.0?
It is recommended that you keep the mobile internet connection active when using Traffic info to receive regular updates on possible traffic events occurring on your route.

When Maps uses a mobile internet connection, large amounts of data may be downloaded to your mobile device, resulting in data transfer costs. See our FAQ on how to keep such costs down, and contact your network operator for more information about your data plan.

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How do I update Traffic info in Maps 2.0?
If you have selected Options > Tools > Settings > Navigation > Reroute due to traffic > Automatic, Maps checks the map server for traffic events within a 50 km radius from your current position. Traffic events within the radius are displayed on the map as triangles and line indicators along the affected segments of road.

If you have selected Options > Tools > Settings > Navigation > Reroute due to traffic > Always ask, Maps asks whether to create a new route before reaching the traffic event.

To update the list of traffic events relevant for your journey, Maps 2.0 needs to establish a mobile internet connection.

Maps cannot check for updates on specific traffic events, such as an accident at a specific location. It receives updates automatically on all traffic events nearby.

If you opt for a detour, but there are no maps downloaded for that area yet, Maps 2.0 establishes a mobile internet connection and downloads these maps, if available.

When Maps uses a mobile internet connection, large amounts of data may be downloaded to your mobile device, resulting in data transfer costs. See our FAQ on how to keep such costs down, and contact your network operator for more information about your data plan.

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What happens if there is a traffic event on my route in Maps 2.0?
If you have selected Options > Tools > Settings > Navigation > Reroute due to traffic > Always ask, Maps asks whether you want it to create a new route before reaching the traffic event.

If you have selected Options > Tools > Settings > Navigation > Reroute due to traffic > Automatic, Maps checks the map server for traffic events within a 50 km radius from your current position and recalculates your route around the events automatically.

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Why does Maps 2.0 display a message saying that there is no internet connection available for Traffic info?
If your internet settings in Maps 2.0 prevent a mobile internet connection or if you currently do not have a mobile internet connection, no traffic updates can be downloaded, and you will receive a message saying that no mobile internet connection is available. To receive regular updates on possible traffic events on your route, enable a mobile internet connection.

When Maps uses a mobile internet connection, large amounts of data may be downloaded to your mobile device, resulting in data transfer costs. See our FAQ on how to keep such costs down, and contact your network operator for more information about your data plan.

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How can I get traffic events if there is no mobile internet connection available?
If your internet settings in Maps 2.0 prevent a mobile internet connection or if you currently do not have a mobile internet connection, no traffic updates can be downloaded, and you receive a message saying that no mobile internet connection is available. To check for traffic events manually, select Options > Tools > Settings > Navigation > Traffic info update > Manual.

To receive regular updates on possible traffic events occurring on your route, it is recommended that you keep the mobile internet connection active when using Traffic info.

When Maps uses a mobile internet connection, large amounts of data may be downloaded to your mobile device, resulting in data transfer costs. See our FAQ on how to keep such costs down, and contact your network operator for more information about your data plan.

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If the traffic information has not been updated, does Maps 2.0 take old and outdated traffic information into account?
Downloaded traffic events usually have an expiry date. If not, Maps 2.0 considers them expired after 15 minutes.

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How do I update the traffic information list when not in my home network?
When using Traffic info in Maps 2.0 outside your home network, roaming-related data transmission costs may apply. To avoid this, select Options > Tools > Go offline. As Traffic info is a service that regulary updates information on traffic events using a mobile internet connection, it is recommended that you do not use it outside your home network.

When Maps uses a mobile internet connection, large amounts of data may be downloaded to your mobile device, resulting in data transfer costs. See our FAQ on how to keep such costs down, and contact your network operator for more information about your data plan.

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Does Traffic info in Maps 2.0 work during Walk navigation?
Traffic info in Maps 2.0 does not offer re-routing functionality for traffic events during pedestrian navigation. The service is optimised to be used for car navigation.

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Where does the traffic information come from?
Nokia receives the traffic information from third party suppliers who get the infromaton from various sources like local automobile clubs.

Nokia does not have an influence on the quality and accuracy of the traffic information data since it is delivered by third party suppliers.

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Does the Traffic info service download traffic information even if I have disabled the online connection in Maps 2.0?
If you have disabled the mobile internet connection in Maps 2.0, traffic information is not downloaded. To update the traffic information manually, select Options > Tools > Settings > Navigation > Traffic info update > Manual.

To receive regular updates on possible traffic events occurring on your route, it is recommended that you keep the mobile internet connection active when using Traffic info.

When Maps uses a mobile internet connection, large amounts of data may be downloaded to your mobile device, resulting in data transfer costs. See our FAQ on how to keep such costs down, and contact your network operator for more information about your data plan.